Privacy Policy
Last updated: 1 January 2026
1. Introduction
Motionxpro Limited ("we", "our", "us") operates TimeCue (timecue.app), a professional event timing service. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Details:
Motionxpro Limited
3 Marpen Road, Coventry, United Kingdom
Email: privacy@timecue.app
2. Data We Collect
We collect and process the following personal data:
- Account Information: Email address and display name when you create an account.
- Content Data: Room names, timer titles, speaker names, and messages you create within the service.
- Payment Information: Processed securely by Stripe. We do not store your card details on our servers.
- Technical Data: IP addresses, browser type, and access logs collected automatically by our hosting provider.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain the TimeCue service
- To process your subscription payments
- To send essential service communications (account verification, password resets)
- To respond to your support requests
- To improve our service and fix technical issues
Legal Basis: We process your data based on (a) contract performance (providing the service you signed up for), (b) legitimate interests (improving our service, security), and (c) your consent where applicable.
4. Data Sharing
We share your data with the following third-party service providers:
- Supabase: Database and authentication services (USA)
- Stripe: Payment processing (USA)
- Vercel: Website hosting (USA)
- Resend: Transactional emails (USA)
These providers have appropriate safeguards in place for international data transfers, including Standard Contractual Clauses approved by the UK ICO.
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data for as long as your account is active. If you delete your account:
- Your account data is deleted within 30 days
- Payment records are retained for 7 years for legal/tax compliance
- Anonymised analytics may be retained indefinitely
6. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Portability: Request your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Restrict Processing: Request limitation of processing
To exercise these rights, contact us at privacy@timecue.app. We will respond within 30 days.
7. Cookies
TimeCue uses essential cookies required for the service to function:
- Authentication Cookies: To keep you logged in securely
- Session Cookies: To maintain your session state
We do not use advertising or tracking cookies. For more information, see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), secure authentication, and regular security reviews.
9. Children
TimeCue is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of TimeCue after changes constitutes acceptance of the updated policy.
11. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
12. Contact Us
For any questions about this Privacy Policy or your personal data, contact us at:
Email: privacy@timecue.app
Address: Motionxpro Limited, 3 Marpen Road, Coventry, United Kingdom